Our commitment to our visitors

The objective of Tibidabo is to exceed the expectations of you, our visitor.

With this intention in mind we shall:

• Be your hosts and treat you as our most honoured guests.
• Guarantee your well-being and enjoyment, ensuring that all our facilities are at your disposal during your visit.
• Adapt our product to your interests, and constantly improve.
• Offer you a fun and educational experience.

For this reason we offer you:

• Personalised attention

  • We are all at your service always and we offer you all the friendly support you may need.
  • The Park staff will always be identifiable.
  • A Visitor information Centre is available.
  • Our website www.tibidabo.es and 24-hour manned telephone are available.

• Facilities

  Tibidabo commits itself to providing and maintaining all the services and infrastructure necessary to cover your needs, offering a Park and facilities which:

  • Meet all legal established standards of health and safety, both individually and as a whole.
  • Are perfectly clean.
  • Are accessible, bearing in mind where we are located.
  • Offer a medical service.

• Shared responsibility

  We are all invited to collaborate, through a civil and responsible attitude, in the proper use of the facilities and to take part in the improvement of these services in order to increase the quality of life in our city.

Complaints

Official Complaints Forms are available at the Information Point. Tibidabo commits to responding to these within 15 working days of receipt.

• Look closely, help us to improve:

If you have any suggestions, please submit them on the form which you can find at various points in the Park. At Tibidabo, we promise to reply within 15 working days from receiving the form. We value your opinion in helping us to improve our services.

PARQUE DE ATRACCIONES TIBIDABO
Pza. Tibidabo 3-5 Tel. 93 211 79 42
www.tibidabo.es   e-mail: tibidabo@tibidabo.es

Alfredo Morales González
Consultant and Director General
Barcelona Serveis Municipals